Workshop Aims

This intensive course is designed for HR, Payroll and Finance professionals to aid and enhance their operational techniques and develop tools and skills in order for them to make effective strategic changes for the payroll department. This advanced course will broaden the knowledge and expertise of the attendee, providing them with the skills to become the premier manager within their organisation.

At the end of this course delegates will:

• Recognise an employee’s work cycle within their organisation
• Be more confident about dealing with staff issues in respect of
  
  • Recruitment
    
  • Development
    
  • Retention
    
  • Termination
    
• Maximise their skills in dealing with challenging situations
  
• More confident that they are compliant with current legislation
  
• Be confident to introduce change and implement effective procedures where necessary, enhancing the service

Who would benefit?

This course is ideal for any experienced senior HR, Financial or Payroll member of staff who is responsible for strategic planning, or who is responsible for the overall function, or who is planning to move into a management role in payroll and would like to be more pro-active in achieving a high quality payroll service for their organisation.

Course Content

DAY 1 – Operational Management

Interview Skills

• Writing job descriptions
  
• Planning interview questions
  
• Selection criteria
  
• Practical interview tips

Handling induction and probationary periods

• Cost of recruitment
  
• The importance of induction
  
• Structure and plan of induction
  
• Monitoring probationary periods

Performance Management

• The performance management cycle
  
• Avoiding discrimination in performance
  
• Effective appraisals

Employee Engagement

• Motivating employees
  
• Understanding the life cycle of the organisation
  
• Employee engagement – what it is and why it matters
  
• Motivation and development
  
• Team building

Handling misconduct, poor performance and dismissal

• Capability versus conduct
  
• The legal framework
  
• Informal and formal discipline
  
• Managing difficult staff
  
• Conducting disciplinary meetings
  
• The ACAS code

Handling grievances

• Understanding the grievance
  
• Conflict management
  
• Negotiation skills
  
• Mediation

DAY 2 – Strategic Management

Understanding Current Legislation Changes

• Developing procedures for preparing for and managing the continuous change expected from tax and employment legislation and case law.
  
• Awareness of impending legislation change within Pensions, Payroll and Human Resources
  
• Assessing the effect the changes will have on the organisation
  
• Planning for the change
  
• Communicating the change

Developing and Maintaining a Payroll Procedures Manual

• Identify various forms of manuals
  
• Establish what needs to be included
  
• Pinpoint how to engage staff
  
• Prepare to develop, maintain and update manual
  
• Establish information and work flows
  
• Define comprehensive payroll procedures and year end obligations
  
• Detail timescales, penalties and fines

Understanding Service Level Agreements (SLA)

• Understanding Internal and External SLA
  
• Managing the performances of internal departments
  
• Managing the performance of external parties
  
  • Payroll vendors
  • Pension providers
• Examining a sample of internal agreement

Understanding and Preparing Performance Indicators

• Key Performance Indicators (KPI)
  
  • Preparing a swot chart
    
  • Analysing employees’ performances
    
  • Measuring various functions
    
  • Identifying methods of reporting
    
  • Analysing and communicating results
    
• Payroll Performance Indicators (PPI)
  
  • Measuring the cost of the function
    
  • Identifying direct and indirect costs
    
  • Proportioning efficiently and accurately

 

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